These notes are taken from Chapter 14, Writing E-mails, Memos, and Proposals, taken from the text of Public Relations Writing and Media Techniques.

This chapter discussed the Challenge of Managing Communication Overload, E-mail, Memorandums, and writing letters and proposals.

When communicating, there are certain specific things to remember:

  • Completeness
  • Conciseness
  • Correctness
  • Courtesy
  • Responsibility